SingEx’s new plans to take on collaborative approach
With the renewal of its management of the Singapore Expo Convention & Exhibition Centre (Singapore Expo), SingEx Holdings will shift its focus to form more collaborative and consultative partnerships with its clients, as well as craft “a suite of solutions”, said its CEO.
In an interview with TTGmice, SingEx Holdings CEO, Aloysius Arlando, said: “You can have a range of services, but it’s how you pick and choose the service that (anticipates and meets) the unmet the needs of a customer.”
He revealed that SingEx will “have some investment” channelled into building this area of its business, about which more information will be revealed at a later date.
Besides providing exhibition space, SingEx is also the organiser of the Singapore FinTech Festival.
On the diversification of SingEx’s portfolio, Arlando shared: “As a product, Singapore Expo started off with an exhibition focus. We need to bear in mind what the changing needs and expectations are of attendees and organisers. It’s not just about a space for play, but it has to move towards a solutions focus.”
When questioned about the renewal of SingEx’s management contract, he said: “A key point that we hope worked in our favour was a very clear demonstration of our understanding of the market dynamics and trends, and more importantly, who our customers are.”
Under the renewed agreement, SingEx will continue to operate Singapore Expo for up to 10 years from this month.